Terrible Home Improvement Guarantees and My Solution

One of the biggest problems with home improvement contractors and home improvement centers is the products they sell, that include limited lifetime warranties or other guarantees. Some of these guarantees sound good and would be good, if the companies actually backed them up.

Here’s something that happened to me and I don’t want it to happen to you. We purchased some carpet for a new house that we were moving into and the popular home improvement Center suggested that my wife purchase a three-year guarantee on the carpeting. This guarantee came with one pre-paid carpet cleaning of your entire home each year.

This sounded good when my wife was in the store, but it’s now been over 18 months and no one has contacted us. We both went down to the local home improvement center and ask them if they could help. They suggested that we contact the company to see if they’re still in business.

I informed the representative of this popular home improvement center that they are the ones who sold us the guarantee. We would have never bought it from an individual carpet company, because we don’t know how long they’re going to stay in business. My wife bought the home-improvement guarantee from the home improvement center that is extremely large and she felt comfortable that they would still be in business within the next three years.

We haven’t got our carpets cleaned yet and we will never buy another home-improvement guarantee from anyone ever again. I have seen more companies go out of business after their products have failed and sometimes the people that were running these bankrupt companies, simply start other companies and start the process all over again. I’m writing this article to advise people to think twice before purchasing home-improvement guarantees or warranties from any companies, no matter how large or small they are.

The Need for National Guidelines and Testing in the Home Improvement Industry

It is time for Washington to step up and put legislation in place that will force states to better regulate the home improvement industry. Up to now Washington has left the regulation of the home improvement industry up to state regulators, and for whatever reason(s) many states have fallen considerably short.

There are still some states that do not even have contractor licensing in place for home improvements. For some of the states that do have licensing, the license requirements do not include that the applicant demonstrate the ability to do any type of home improvement work. (That is like saying I will issue you a license to cut hair but you don’t have to demonstrate that you know how to cut hair……… ouch!) Then why do states bother issuing licenses if there are no requirements to demonstrate competence? Revenue? Or could it be that they need more consumer complaints for Consumer Affairs and BBB to handle? The unfortunate consequences of this problem are that homeowners are the ones who are paying the price by receiving poor workmanship and a cascade of home improvement problems.

Let’s be honest, the home improvement industry does not seem to attract the most reliable, honest and competent individuals. The lure of a quick buck and the relative ease to “qualify” to do home improvement work, brings many a “character” to your door. When I was a contractor I needed to hire people for a variety of field positions. Most of the people, who I interviewed and sometimes hired, seemed to have the same type of problems with past employers. These problems consisted of substance abuse issues, honesty issues, and reliability issues. The labor pool never seemed to have an over abundance of talent and employability to pick from.

I remember always reading article after article that dealt with the significant manpower shortage in the home improvement industry. The bottom line of each article would always be the same, “If you can find an honest, reliable and competent person to work for you, pull out all the stops to keep them!!!! Do whatever you need to do to keep that person happy because you’ll never know if you will be lucky enough to find someone to take their place.” As an owner, it was a very constant and stressful problem to deal with. You were almost afraid to try and increase project production because you knew you would have to try and find someone to do the additional work. Finding employees was always an adventure, an adventure that I never looked forward to.

For the last 10-15 years the number one problem in the home improvement industry is the lack of manpower. Many contractors are training and hiring minorities to try and solve this major problem.

If you were to talk to your state authorities about what is being done to improve regulations and screening in the home improvement industry, they will probably tell you something is in the works or there is no money for more regulations (testing). I have been hearing this for 30 years. The county in which I live (Suffolk County, New York) still does not require any demonstration of home improvement ability to obtain a home improvement license. The fee has consistently gone up but the requirements have pretty much stayed the same. We are one of the highest taxed counties in the country, so I refuse to believe there is no money to develop and implement a better policing and screening process in the home improvement industry.

The National Association of The Remodeling Industry (NARI) http://www.nari.org is the only national organization that offers certification of home improvement individuals. They have a number of different certifications that one could obtain. To obtain these certifications the applicant needs to demonstrate a variety of knowledge, ranging from good business practices to project knowledge. NARI’s main certification is called – Certified Remodeler (CR). This certification requires the applicant to prepare an extensive matrix or resume of their experience and knowledge as well as obtaining a certain score on an 8-hour exam. There are only approximately 1000 CR’s, out of the hundreds of thousands of home improvement contractors in this country. I earned this certification in 1994 and still proudly hold this certification today. I will admit that obtaining this certification is a time consuming process and does take considerable effort, but it was well worth it. What I also like about this certification is that it has to be renewed every year by demonstrating continued involvement and knowledge in the home improvement industry.

Why then couldn’t Washington mandate some type of screening, nationwide, that all people interested in doing home improvements must be able to “pass” to obtain a license? This license could be used nationwide. Use a screening process that emulates what NARI does for its certifications. You could make the screening as simple as a comprehensive test with multiple choice questions. A test that could be machine scored.

I think an ideal situation for licensing would be to divide up home improvement licensing into sub-licenses. For example, if you were a bathroom contractor you would obtain a license for bathroom home improvements only. This would refine what licensees are qualified to do, rather then issuing one license that could wrongly give the impression that the licensee is capable of doing any type of project.

The reason I think Washington needs to get involved with this problem is because the American public doesn’t have the time to wait for each of the 50 states to come up with a similar solution, individually.

However, if Washington were to step up and mandate a national screening and testing situation, you would still have to address the screening of the people who show up to work on your house. (if they were not the person(s) who was screened and licensed) These people would hopefully be employees of the person who was screened. Is the homeowner then back to square one with not knowing the qualifications of the people working on their house? I tend to think not, because the person who went through the screening and obtained the license would want to keep the license. It is in the best interest of the licensed individual to make sure the project is done correctly. Problems develop when a contractor has too much work and attempts to get it all done by using inexperienced and unqualified help. The lure of completing more work and making more money sometimes leads to his or her business getting “out of control”. This subsequently leads to quality and project completion problems. Employees of licensed and screened contractors need to “qualify” on some level similar to NARI’s lead carpenter certification.

Will any of these desperately needed changes occur any time soon? To be honest, I wouldn’t hold your breath waiting for Washington to step up to the plate and I don’t think your state or local governments will dramatically improve home improvement regulations either.

So what should a homeowner do to protect their home and property? Get the right “tools” and knowledge to be able to protect your home from poor home improvement decisions and situations.

The Home Improvement Success Club of America(TM) (http://www.homeimprovementsuccess.com) can give you all the right knowledge and “tools” you need, without spending hours and hours doing research and trying to figure out what to do. This club has a variety of forums (chat room, message board, phone consultations and project estimate-contract evaluations) to answer your questions about how to get great home improvement results. Membership to this club also includes the use of The Home Improvement Success System, which is a step by step home improvement system that shows you exactly what to do and what not to do. This system can be used with any project. The club also includes a 30-day money back guarantee if you are not delighted with being a club member.

If you’re serious about doing a home improvement project and protecting your home, then join The Home Improvement Success Club of America(TM). You will be happy you did!

The Home Improvement Success Club of America(TM)
http://www.homeimprovementsuccess.com//>

[email protected]
P.O. Box 653
Smithtown, NY 11787
Phone: 631-360-7722
Fax: 631-361-3582

By Hank Jaworowski, CR
Founder and President of The Home Improvement Success Club of America(TM)
Author-The Home Improvement Success System

Home Improvement Service – How to Secure the Best Deal

In the recent past, home improvement service has been quite on the rise with many people coming up to start selling home improvement products as well as these services. This has turned out to be a very lucrative business with good returns. If you happen to be looking out for a good and cheap provider of home improvement service, there are several sites which you can look at in the internet. Once you get to the search engine of your choice, you cannot miss to see all the organizations and companies offering home improvement service. Similarly, you can also get this information from advertisements and the press.

Any business owner who runs a home improvement service should also run a store to sell home products. This is irrespective of whether you are offering your services online or offline. A person who sells construction supplies should make sure that he or she achieves great sales turnover by observing the following rules. You should first check out for construction companies which will buy from you. You must treat them kindly so that they become your regular customers. The other group of people to check out for is the construction workers who do the actual work at the site. Thirdly, the most important group is the homeowners who require most home improvement service.

However, any improvement service provider should conduct a research to verify all the potential customers. A good example of home improvement service is offering advice on home restructuring and remodeling designs. To ensure that you give quality services, you have to narrow down to a specific group of customers. Put all your focus on individuals who want to sell their houses, the ones who are looking for good houses to buy, and those ones who want an expert to remodel their homes. These are very potential customers who can help you earn more than you expect.

After you have identified what improvement service you ought to be looking for, you should now proceed to determine how much you should pay for the service. If your desktop has a leads generator, then it will be quite simple for you to access the best home improvement service provider. This will save you a lot of time and the amount that you would have paid a professional to do the work for you. With such programs installed on your computer, you are assured of quick results with a single click of your mouse. For a faster research, make sure you know the keyword phrase, e.g. remodeling, home improvement, construction repair and others.

Use of related keywords helps you to see all the entire posts on the internet. It is upon you to determine whether the sales leads are worthy or not. After you get the best, you can send the provider an email before logging out of the program. At the end of the entire program, you should have secured yourself a good and cheap deal. Take some time and learn all these tricks through the internet.

Top Ten Standards to Look For a Home Improvement Contractor

Finding a quality home improvement contractor is not always easy. Anybody can sell you on something that sounds great, but how can you know if you’re really dealing with a quality company? Home improvement companies come in all varieties, from shysters to newbies to companies that have been in business for decades. These ten tips will help you pick out the best fit for you no matter what kind of company, from a replacement window contractor to a roofer, you may need.

1) Does the company offer free estimates?

Never go with a company that doesn’t value a relationship with you enough to do a free estimate. When you pick a company you’ll be spending quite a bit of money with them, so they should be willing to invest a bit of time in you.

2) Does the company offer an honest estimate? Is it detailed?

Many people don’t know that there’s a difference between an estimate and a bid. A bid is a legally binding statement, while an estimate is not. Some unscrupulous companies will pitch a too-low estimate to sell to you then and then hit you on the back end with “fees” they tacked on. If you get detailed, realistic prices and time frames, you increase the odds that it’s an honest estimate. In addition, the detailed estimate gives you legal recourse if the company does work you didn’t authorize.

3) What kind of customer guarantee does the home improvement company give?

How long do you have to report problems? What kind of certification can a given home improvement contractor give you on his or her workers? What kind and quality of materials do they use? You should be asking these questions in the initial meeting and get it in writing on any contract. If the answers are vague or deceptive, run.

4) How willing is the company to work with your schedule?

Of course, you don’t necessarily want people in your home you don’t know. However, some home improvement jobs can take several days or even a couple of weeks? If the job is only on the outside, say you’re getting a roof replaced, you don’t necessarily have to be there. However, if entering your home is required, are they willing to work with your schedule?

5) Is the contractor insured, and what protection do you get out of it? Do you have any liability?

Let’s say you’re having your roof fixed and a worker falls off into your bushes, breaking his or her arm. Who’s responsible for taking that worker to the hospital, who’s responsible for paying the bill, and who ultimately is liable for what? Any decent company is insured and does not hold you liable for accidents common in the line of work. Get all liability spelled out in the contract.

6) Is the contractor truly knowledgeable in the area you want improved?

If you’re wanting energy-efficient windows replaced then a “general contractor” who’s done roofing for fifteen years probably is not the right contractor for you. Make sure the home improvement contractor you pick has plenty of in-depth detailed experience with the specific improvements you’re having done.

7) Does the company belong to the local Better Business Bureau?

BBB seals don’t always mean a lot on the Internet, but they still pull their weight locally. If, for instance, you live in Cincinnati, Ohio and you want to know a contractor’s worth, the contractor that’s part of the local Better Business Bureau has been around for years and has a reputation to maintain, while one who isn’t may be a fly-by-night company.

8) Does the company offer financing? If so, is it legitimate?

Some companies are large enough to be able to offer their own financing. Others don’t want to deal with the headache of an entire finance department. If contractor-provided financing is important to you, be clear on that when first talking to contractors. If one offers you financing, check it out thoroughly. Are they doing it in house? Do they have an arrangement with a bank? Do they charge a reasonable interest rate or too high? When do payments start? Any financing is, at heart, the extension of a line of credit. If the company isn’t doing the same checks as a credit card company, look twice.

9) Does the contractor have offices you can visit?

Some contractors are one-person specialist affairs and may even work out of a home office, while others are larger companies with their own offices. No matter what kind or size of contractor you’re dealing with, you should be able to visit an office. You’re not going to get home improvement from a company across the country, you’re going to get it locally. Therefore, their physical offices should be accessible and professional. If you can’t visit their office the company could easily be a fly-by-night operation to take your deposit and disappear.

10) Can you get references you can look up and call on your own? Would any references be willing to have you visit to see examples of the home improvement company’s work?

This one should be a no-brainer, but all too often it’s a detail that gets overlooked in the furor of home improvement contracting. Can you see examples of their work? Can to talk to people they’ve done work for in the past? Just one reference doesn’t cut it, nor do three who you can’t find in the phone book. Anyone can pretend to be three different people, and it’s easy to get call forwarding for three different numbers.